The Patients’ Time Has Come (Paperback)

Rated 5.00 out of 5 based on 2 customer ratings
(2 customer reviews)


THE PATIENTS’ TIME HAS COME: Listening to Patients will Redefine Health Care Safety and Revitalize Service Delivery is a book every hospital administrator and every professional NEEDS to read.

Both patients and professionals will value working together to achieve best outcomes. Each chapter builds on another. To get a sense of what the book entails you can review the chapter summaries.

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SKU: 2016-001 Category:


THE PATIENTS’ TIME HAS COME: Listening to Patients will Redefine Health Care Safety and Revitalize Service Delivery is a book every hospital administrator and every professional needs to read.

How many times have you overlooked something that compromised your patient?

How satisfied are you that your employer helps prevent judgment errors?

How helpless have you felt when others let you down?

Have you ever thought we need help so we can safely do our job?

If you could wave a magic wand what more could you do?

The PATIENTS’ TIME HAS COME outlines what patients need to know to get them the help they need as well as to question the type of care they’ve received. Many Tools and Templates are provided which outline how to ask the right questions as well as be able to assess the care you are receiving.

The book shows how professionals can work more efficiently with patients. The Tools and Templates will help you encourage their participation and they’ll be able to understand what you expect of them.

Additional information

Weight .745 lbs
Dimensions 8.5 x 5.5 x .5 in

2 reviews for The Patients’ Time Has Come (Paperback)

  1. Rated 5 out of 5

    What shines through every page of “The Patients’ Time Has Come” is passion. The author, Elizabeth Rankin, is passionate about her subject, the challenges she has faced, and the solutions that she offers.

    The book has three main themes – what’s wrong with the current patient-doctor transactions (and the author is very firm that it is that way around; patients first), why the transactions have gone wrong, and what each party can do to put them right. The writing also has three subtexts linking up these themes. There is anger (at the author’s personal experience), incredulity (both as a patient and as a nurse), and some very determined and hard-headed practical advice.

    For a British reader the context of the Canadian (and American) health care systems may be alien, but all-too-familiar is the frustration of the patient and service-user – why aren’t these people listening to me? Why do they keep talking about the disease and not about me, the person who has it? The worries are familiar too – what is it that haven’t told me? Why haven’t they mentioned it? Is what they have said absolutely right? Best of all though are the templates, the suggested questions, the helpful prompts and the advice on pre-consultation preparation for patients, all of which are scattered liberally throughout the book.

    My patient journey is not the same as Elizabeth Rankin’s, and we have different healthcare landscapes surrounding us, but her destination is the place I want to get to as well. This book offers simple practical help and advice for any patient who wants to have more understanding about their options, more choice in their treatments, and more control over their own journey.

    Richard Stephens, UK Patient

  2. Rated 5 out of 5

    This book is very accessible to the nonprofessional who’s interested in health and medicine. It provides two important messages: doctors need to listen to patients more, and patients need to take ownership of their own health. I like how the author
    seamlessly blends together her own personal experiences with her professional knowledge.

    Stephanie Seneff
    Senior Research Scientist
    MIT Computer Science and Artificial Intelligence Laboratory

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